Last year in AWS with Corey Quinn
In this episode of IT Ops Query, Duckbill’s Corey Quinn discusses the highs and lows of last year in AWS, advice for enterprise IT buyers dealing with the cloud giant…
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A guide to contact center security best practices
Follow this comprehensive contact center security checklist that encompasses technology safeguards, customer data protection procedures and common business sense.Follow this comprehensive contact center security checklist that encompasses technology safeguards, customer…
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Costly cloud storage fees are pushing IT budgets to breaking point
Research from Wasabi shows cumbersome cloud storage fees are hampering infrastructure expansion plansResearch from Wasabi shows cumbersome cloud storage fees are hampering infrastructure expansion plans Read More
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Top enterprise hybrid cloud management tools to review
The techniques used to build hybrid cloud architectures have come a long way, but managing these environments long term is plenty more complex without the right software.The techniques used to…
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10 strategies to improve contact center agent performance
Contact center agent performance improves when organizations combine training, feedback, routing and self-service with the right data, tools and support.Contact center agent performance improves when organizations combine training, feedback, routing…
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Forescout and Netskope partner to bolster zero trust security
The new integration combines Forescout’s device intelligence with Netskope’s private access controls to extend zero trust across enterprise environmentsThe new integration combines Forescout’s device intelligence with Netskope’s private access controls…
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Microsoft CEO Satya Nadella talks up sovereign cloud credentials as firm announces general availability for Azure Local Disconnected, new capabilities for Foundry Local
As Microsoft hands more control to customers, Satya Nadella touts the tech giant’s growing sovereign ecosystemAs Microsoft hands more control to customers, Satya Nadella touts the tech giant’s growing sovereign…
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8 contact center challenges and how to address them
Modern contact centers face persistent challenges around customer expectations, staffing and data access. Addressing them requires more than incremental operational fixes.Modern contact centers face persistent challenges around customer expectations, staffing…
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Top 19 contact center platforms of 2026
By now, many contact center software providers offer similar features. But large and small enterprises should consider some key differences among vendors.By now, many contact center software providers offer similar…
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Wasabi Technologies wants to be a “more predictable alternative to the hyperscalers” after $70m funding round
The cloud storage provider plans to ramp up AI infrastructure investment and boost global expansionThe cloud storage provider plans to ramp up AI infrastructure investment and boost global expansion Read More
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