Solving Internal Search Problems With Dialogflow
Employees often struggle to find the information they need to be productive. Countless hours are wasted each day as workers peruse a jungle of intranet pages, dig through emails, and…
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Dialogflow
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Redacting PII Data In Dialogflow CX With Google Cloud Data Loss Prevention (DLP)
Contact centers today handle all types of sensitive information including Personally Identifiable Information (PII), Protected Health Information (PHI), Payment Card Industry (PCI) data, and other confidential information (CI) as part…
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Wells Fargo’s New Virtual Assistant, Fargo, To Be Powered By Google Cloud AI
Fargo will leverage Google Cloud’s leading AI to provide customers personalized service and offer guidance. SAN FRANCISCO – October 24, 2022 – Wells Fargo & Company (NYSE: WFC) today announced that…
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Using A Subflow In Dialogflow CX
One of the best practices of software development is to refactor common code into modules and then use it across your application. A key feature of Dialogflow CX is to…
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Reaching More Customers With Contact Center AI: 2021 Wrap-Up
2021 has been a high-stakes year for call centers, with many organizations forced to rapidly scale up their call center operations in response to ongoing pandemic disruptions. We’re proud that…
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